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Contact Our Hardware Wallet Repair Team

Have questions about our hardware wallet repair services or need to schedule a repair? Fill out the form below, and our specialists will get back to you promptly with the information you need.

Visit Our Repair Center

974 N Rohlwing Rd
Addison, IL 60101
United States

Monday-Friday: 9am-6pm ET
Saturday: 10am-3pm ET
Sunday: Closed

Call Us

+1 (630) 995-0755

Our customer support team is available during business hours to assist with your questions.

Email Us

[email protected]

For repair inquiries, quotes, or technical questions, our team typically responds within 24 hours.

Send Us a Message

Full Name

Email Address

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Message

Wallet Type (if applicable)

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FAQ

Frequently Asked Questions

Common questions about our hardware wallet repair services

General Questions

How long does the repair process take?

Most standard repairs are completed within 3-5 business days after we receive your device. Premium repair services can be completed in 24-48 hours. The exact timeframe depends on the specific issue and parts availability.

Is my crypto safe during the repair process?

Yes. We never access your private keys or recovery phrases, and all repairs are conducted in a secure environment with strict protocols. Our repair process focuses solely on hardware components and does not compromise your cryptocurrency assets.

Do you offer warranty on repairs?

Yes, all our repairs come with a warranty period (30-90 days depending on the service level) covering any issues related to the repaired components. See our pricing page for specific warranty details by service type.

Service & Shipping

How do I ship my wallet to you securely?

After contacting us, we'll provide detailed shipping instructions with our secure shipping address. We recommend using tracked shipping methods with insurance. We can also provide prepaid shipping labels for your convenience.

Do I need to include my recovery phrase or PIN?

No. Never share your recovery phrase with anyone, including repair services. We do not need your recovery phrase or PIN to repair your device. If we need to test functionality, we'll use our own test accounts.

Do you offer in-person drop-off services?

Yes, customers can drop off devices at our Addison, IL location during business hours. This option allows for face-to-face consultation with our technicians and may expedite the repair process.

Ready to Get Your Hardware Wallet Fixed?

Don't risk your crypto assets with DIY repairs or inexperienced technicians. Our specialized team is ready to help you restore your hardware wallet's functionality.

View Our Services