Privacy Policy

Privacy Policy

At Bayheadgables ("we," "us," or "our"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hardware wallet repair services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

We may collect several types of information from and about users of our website and services, including:

1.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Contact information (name, email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Information about your hardware wallet (type, model, serial number if applicable)
• Service history and repair details
• Communications between you and our company

1.2 Non-Personal Information

We may also collect non-personal information about your interaction with our website:

• Browser type and version
• Operating system
• IP address
• Device information
• Pages visited and time spent on those pages
• Referring website addresses

1.3 Information Collection Methods

We collect this information through:

• Direct interactions (forms you complete, correspondence with us)
• Automated technologies (cookies, web beacons, tracking technologies)
• Third-party sources (payment processors, shipping partners)

2. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your repair orders
• Communicate with you about your repair status, updates, or inquiries
• Send you technical notices, updates, security alerts, and administrative messages
• Process your payments and prevent fraudulent transactions
• Personalize your experience on our website
• Monitor and analyze usage patterns and trends
• Comply with legal obligations
• Protect our rights, property, and safety, and the rights, property, and safety of our users or others

3. Disclosure of Your Information

We may disclose personal information that we collect or you provide in the following circumstances:

3.1 Service Providers

We may share your information with contractors, service providers, and other third parties we use to support our business operations (such as payment processors, shipping companies, and IT service providers). These companies are authorized to use your personal information only as necessary to provide these services to us.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.3 Legal Requirements

We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

4. Security of Your Information

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Important security practices we employ include:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication requirements for our systems
• Regular security assessments and employee training
• Physical security measures at our repair facilities
• Data minimization practices

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more detailed information about cookies and how we use them, please review our Cookie Policy.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

For repair services, we typically retain your information for:

• Contact and service details: For the duration of our business relationship plus 2 years
• Payment information: As required by applicable financial regulations (typically 7 years)
• Repair records: For the warranty period plus 2 years

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +1 (630) 995-0755
• By mail: 974 N Rohlwing Rd, Addison, IL 60101, United States